Frequently Asked Questions
Everything you need to know about your journaling journey.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically and 7-14 business days for international orders.
What is your return policy for planners and stationery?
We offer a 30-day return policy for unused, unopened items in their original packaging. Please note that personalized or used journals cannot be returned.
What paper weight is used in Bullet Journal notebooks?
Our premium notebooks feature 120gsm to 160gsm acid-free paper, designed to prevent ink ghosting and bleeding from most fountain pens and markers.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.